Your privacy is not just a priority — it is our responsibility. Find out exactly how m2win collects, uses, and protects your personal information.
M2win takes user privacy seriously. We understand that the trust of Malaysian players is not freely given — it must be earned and maintained at all times. That is why we pay close attention to how we handle your personal data, from the moment you register an account to every transaction you make on our platform.
This Privacy Policy was drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data security standards. It explains what information we collect, how we use it, who may receive it, and your rights regarding that data.
This policy applies to all m2win services including the official website, mobile app, and all our official communication channels. If you have any questions after reading this document, our support team is ready to assist you.
M2win collects various types of information depending on how you interact with our platform. The following are the categories of information we collect:
Information You Provide Directly:
Information Collected Automatically:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | Account verification & KYC |
| Financial | Bank details, transaction records | Payment processing |
| Contact | Email, phone number | Communication & support |
| Technical | IP, device, browser | Security & fraud prevention |
| Usage | Game history, preferences | User experience enhancement |
Every piece of data we collect has a clear and legitimate purpose. m2win uses your information for the following:
M2win does not sell, rent, or trade your personal information to any third party for marketing purposes. However, in the course of legitimate platform operations, there are limited situations where we may share your information:
All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to a standard equal to or higher than our own.
Protecting your data is a technical and operational commitment we take seriously every day. m2win implements multi-layered security measures to ensure your personal and financial information is always protected:
M2win uses cookies and other tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Here are the types of cookies we use:
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some sections of the m2win platform.
M2win retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the specified retention period has elapsed, your data will be securely deleted or anonymised in accordance with m2win's data deletion procedures.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by m2win:
User Rights
M2win respects your right to control your own personal information. The following are the rights you hold as a user of our platform.
The m2win platform is strictly for users aged 21 and above. We do not knowingly collect or process personal information from minors. If we discover that a child's information has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian and suspect that your child has registered an account on m2win, please contact our support team immediately so we can take the appropriate action.
The m2win platform may contain links to third-party websites or services in certain contexts. The m2win Privacy Policy applies solely to our platform and does not cover the privacy practices of those third-party websites.
We encourage you to read the privacy policy of each website you visit separately. m2win is not responsible for the content or privacy practices of any third-party websites.
M2win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. Any material changes will be communicated to users via in-platform notifications or email.
The "Last Updated" date at the top of this document will be updated whenever amendments are made. Your continued use of the m2win platform after any amendment takes effect constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how m2win handles your personal data, please contact us via:
If you are not satisfied with our response, you have the right to submit a complaint to the relevant Malaysian Personal Data Protection Department. However, we encourage you to contact us first so that we have the opportunity to resolve any issues directly.
Security Commitment
Every bit of data moving between your device and m2win servers is encrypted using 256-bit SSL standards — the same technology used by major banking institutions.
The m2win 2FA system ensures that only you can access your account. Even if someone else knows your password, your account remains secure without the second verification.
M2win has never and will never sell your personal data to advertisers or data brokers. Your information belongs to you — we are only its custodian, not its owner.
The m2win IT security team monitors our systems around the clock to detect any suspicious activity or unauthorised access attempts before they cause any harm.
The m2win system undergoes periodic security audits by certified independent firms to ensure there are no hidden vulnerabilities in our data protection infrastructure.
All m2win data management practices are designed and implemented in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure full protection of local users' rights.
FAQ
We take your privacy as seriously as you do. Register today and enjoy a safe, transparent, and trusted gaming experience on the m2win platform — where your data security is our number one priority.